Frequently Asked Questions
Below you will find the answers to some commonly asked questions. Should you have a question that is not answered, please feel free to reach out to us using the "Contact Us" link on the menu bar.
What procedures do you practice to ensure that I am not exposed to any fungal/bacterial infections?
We use files, buffers and pedicure bowl liners that are disposed of after each client. We also disinfect all non-disposable tools in hospital grade disinfectant between each client.
Why are the prices so much higher than going to a traditional nail salon?
The reason the prices are structured as they are is not only for the service itself but for the convenience the service offers you and for total time involved. In order to provide a mobile service, the manicurist must pack all the necessary supplies, load them into their car, drive to your location, unload the car, unpack everything, perform the service, pack up again, re-load the car and drive back to their home base. Not to mention that often times there is traffic during the commute, the cost of gasoline for their car and the troubles of finding parking in certain areas. The idea of the mobile service is to be convenient for the client so the manicurist must in-turn take the burden of the inconvenience to make that possible. This is all translated through the cost of the service. By comparison though, you will find that our prices are very comparable to other mobile nail services, if not lower.
Do I have to provide anything or do you bring everything?
We bring everything necessary to perform the service that you requested with the exception of chairs. This includes but is not limited to a foot bath, towels, a table and a variety of polish colors to choose from.
How far do you travel?
We work mostly in Los Angeles and closely surrounding areas. Travel outside of this area may incur a travel fee starting at $15.
Why am I charged up front for the service? (Does not apply to groups/parties)
We require that you pay up front to show that you are committed to the appointment that you scheduled and that you intend to keep it. Because we to travel to you to perform the service, it is important that we know in advance that we can expect you to be at the location at the time you requested. This is ultimately more likely when the payment has already been rendered.
Why am I still charged if I cancel an appointment outside of the specified cancellation window?
When you schedule an appointment, our manicurist block out a minimum of 2 hours of their schedule which is how long it takes to travel to and from your location and perform the service. Once your appointment is booked, they are unable to accept any other appointments that may fall in that timeframe. It is very possible that your manicurist will have to turn down other clients as your appointment draws near so the cancellation fee is to ensure that they will still receive compensation should you cancel.
Why you do you charge an after-hours fee on top of the price of the service?
Unlike the traditional nail salon, we have the ability to provide service to you whenever you need it, regardless of the time of day. Most appointments however are booked between the hours of 8am and 8pm. As you can probably imagine, having downtime to rest and spend with family is just as important to our manicurists as it is to our clients. When our manicurists are called to provide service outside of the standard working hours, it is usually cutting into their rest and family time so the fee is put in place as added compensation for the inconvenience.
Why is the deposit non-refundable? (applies to group services)
When you book an appointment with Adorned With Polish, the manicurist assigned to you makes you his/her top priority. What this means is they do not accept any other appointment request on or around your scheduled time. It is very possible that your manicurist will have to turn down other clients as your appointment draws near so the deposit is to ensure that they will still receive some sort of compensation should you cancel.
What procedures do you practice to ensure that I am not exposed to any fungal/bacterial infections?
We use files, buffers and pedicure bowl liners that are disposed of after each client. We also disinfect all non-disposable tools in hospital grade disinfectant between each client.
Why are the prices so much higher than going to a traditional nail salon?
The reason the prices are structured as they are is not only for the service itself but for the convenience the service offers you and for total time involved. In order to provide a mobile service, the manicurist must pack all the necessary supplies, load them into their car, drive to your location, unload the car, unpack everything, perform the service, pack up again, re-load the car and drive back to their home base. Not to mention that often times there is traffic during the commute, the cost of gasoline for their car and the troubles of finding parking in certain areas. The idea of the mobile service is to be convenient for the client so the manicurist must in-turn take the burden of the inconvenience to make that possible. This is all translated through the cost of the service. By comparison though, you will find that our prices are very comparable to other mobile nail services, if not lower.
Do I have to provide anything or do you bring everything?
We bring everything necessary to perform the service that you requested with the exception of chairs. This includes but is not limited to a foot bath, towels, a table and a variety of polish colors to choose from.
How far do you travel?
We work mostly in Los Angeles and closely surrounding areas. Travel outside of this area may incur a travel fee starting at $15.
Why am I charged up front for the service? (Does not apply to groups/parties)
We require that you pay up front to show that you are committed to the appointment that you scheduled and that you intend to keep it. Because we to travel to you to perform the service, it is important that we know in advance that we can expect you to be at the location at the time you requested. This is ultimately more likely when the payment has already been rendered.
Why am I still charged if I cancel an appointment outside of the specified cancellation window?
When you schedule an appointment, our manicurist block out a minimum of 2 hours of their schedule which is how long it takes to travel to and from your location and perform the service. Once your appointment is booked, they are unable to accept any other appointments that may fall in that timeframe. It is very possible that your manicurist will have to turn down other clients as your appointment draws near so the cancellation fee is to ensure that they will still receive compensation should you cancel.
Why you do you charge an after-hours fee on top of the price of the service?
Unlike the traditional nail salon, we have the ability to provide service to you whenever you need it, regardless of the time of day. Most appointments however are booked between the hours of 8am and 8pm. As you can probably imagine, having downtime to rest and spend with family is just as important to our manicurists as it is to our clients. When our manicurists are called to provide service outside of the standard working hours, it is usually cutting into their rest and family time so the fee is put in place as added compensation for the inconvenience.
Why is the deposit non-refundable? (applies to group services)
When you book an appointment with Adorned With Polish, the manicurist assigned to you makes you his/her top priority. What this means is they do not accept any other appointment request on or around your scheduled time. It is very possible that your manicurist will have to turn down other clients as your appointment draws near so the deposit is to ensure that they will still receive some sort of compensation should you cancel.
